SHIPPING POLICY

Zogomom is committed to excellence, and the full satisfaction of our customers. We proudly offer shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. 

1. PROCESSING TIME 

Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 48 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order. 

2. SHIPPING GUIDE –Please note that all shipping times are estimates

The shipping estimate does not include processing time. Shipping estimates are from the time an order ships, not from when the order is placed. Most orders are processed within 48 hours of the order being placed. The warehouse is closed on the weekend. Orders placed after hours on Friday or during the weekend will begin processing the next business day.

3. SHIPPING 

Shipping time 4-8 days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email. 

Zogomom  uses USPS for its shipping alongside a tracking number. 

You can track your order shipping status here: USPS.com® - USPS Tracking®

4. SHIPPING PRICE

Our site gives free shipping to all orders

5. WRONG ADDRESS DISCLAIMER

It is the responsibility of the purchaser to make sure that the shipping address entered is correct. Zogomom  does its best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

6. UNDELIVERABLE ORDERS 

Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us. 

7. LOST/STOLEN PACKAGES

 Zogomom is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please contact courier service. 

8. DAMAGES 

Zogomom will refund and/or pay for shipping for any product that is destroyed in the course of shipping. You are required to provide proof by sending a picture of the damage. You acknowledge that Zogomom’s liability will only be limited to such damages and nothing else.  

9. ACCEPTANCE 

By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy. 

10.CONTACT US

If you need additional questions, please contact us using details here:

RETURN AND REFUND POLICY

INTRODUCTION 

For purposes of this Return and Refund Policy, “we” or “our” refers to Zogomom, and “you” or “your” refers to the purchaser. Please read this Return and Refund Policy carefully as it constitutes your agreement with us.  

By engaging us to provide our products to you, you agree to be legally bound by this Return and Refund Policy. 

RETURN 

At Zogomom we do all we can to meet your high expectations and stock products you will love. 

Kindly note that only products ordered through our site will be eligible for a return. 

We allow purchasers to return our products within a period of 30 days in the event the product is not as stipulated in the website, you must send an email to us immediately. Kindly be advised that the products should be returned unopened and unused. 

Kindly note that we will not indulge requests that involve misuse of the product. You understand that Zogomom has the discretion to analyze and decide whether the product is being used in a proper manner.  

REFUND

We will inspecting the item(s) notify you on the status of your return. 

If your return is approved, we will initiate a refund to your credit card or original method of payment. Some providers charge a small fee to route the refund and such fees will be deducted from your refund. You will receive the refund typically within 14 days, depending on your card issuer's policies.

If a defect or damage is confirmed on the returned products, we will give you a complete refund or exchange. In case of a refund will always be paid using the same payment means you used to pay for your purchase.